Information provided when you contact usWhen you contact RocketReader we receive and store this information including your email address and any other information you provide. This information is used to provide service to you and will never be disclosed to a third party unless the third party is specifically subcontracted by us to provide the required support or service to you.
When you search this websiteWhen you search on this website, your search terms are collected for research purposes. These search terms are not associated with any personal information such as your IP number or email and are used only in aggregate form.
Information provided when you order
When you place an order with RocketReader you name, address, email and other contact details are collected and stored. We may provide occasional "after sales" follow up to see how you are getting on with the use of the RocketReader product. We will never disclose your details to a third party unless the third party is specifically subcontracted by us to provide the required support or service to you.
When you place an order with RocketReader, you order through the WorldPay secure servers (www.worldpay.com). WorldPay will store your personal information including your name, email, address and credit card number for the purposes of charging your credit card on behalf of RocketReader. For further information about WorldPay and how they handle privacy please see the privacy statement on www.worldpay.com.
RocketReader email newsletters
RocketReader has an "opt in" newsletter that is sent out to subscribers on average about 4 to 6 times a year. When you submit a newsletter subscription form, you receive a "confirm" email. To be registered you must click on the link contained in the confirm email. This process ensures that other people cannot sign you up on your behalf.
You can unsubscribe at any time by clicking on the unsubscribe link contained at the bottom of any newsletter emailed to you, by logging into the RocketReader portal and changing your account preferences or by completing the form here, or by emailing .
Information about web visitors
The RocketReader web server records basic information about the visitors of the site including the IP number of the agent requesting each page and the time that each page was visited. This information is stored on the RocketReader site as a standard Apache web log file. This log file is used to examine customer traffic in the RocketReader server and to identify security issues. Unless this activity is of an unlawful nature, we do not use these log files to seek to identify individuals who visit this website.
Privacy and the RocketReader software
Once the RocketReader software is registered with a valid registration string, it will never "disable" itself or expire.
Apart from the "web update function", the RocketReader software does not send any of your personal information to RocketReader. If you click on the "web update" button in RocketReader, then your license string and your IP number will be sent to the RocketReader web servers and the RocketReader web servers will check whether you are a current "web update subscription" client by examining the database of paid subscription members. If you are not current with a "web update subscription" then the RocketReader software will display a popup with this information. When you request a "web update" this request is stored on the RocketReader web servers, as well as your IP number and license string. This information is used by RocketReader to monitor software access activity, for example, the same license string used by many different users. RocketReader may use this stored information to enforce the terms and conditions of its license agreement and to prosecute in the case of license violations.
Non Use of unsolicited commercial email
RocketReader does not engage in unsolicited commercial email. We never provide your information to third parties for the purpose of sending you unsolicited commercial email.
Survey information collectedWe may conduct marketing surveys on this site from time to time. We do not collection information from persons younger than 13 years old. Information supplied in a survey is used in aggregate form to help improve the RocketReader products and service. We only contact you in the event that you win the survey prize.
RocketReader will not liable anyone for any damages or claims made in relation to the use of this site, the content of this site or the existence of this site.
RocketReader does not make any warranties on the content or operation of this site. Your attention is drawn to the fact that all web sites are subject to unintentional or deliberate unauthorized modification by third parties and that RocketReader cannot ensure that this site will not have viruses or content inserted by malicious third parties.
This agreement is governed by the laws applicable in the State of South Australia in the Commonwealth of Australia.